If your Eddi or Zappi (MyEnergi device) is showing as offline, follow the steps below to reconnect it to your WiFi network.
This is commonly needed after:
- Changing your broadband provider
- Updating your WiFi name (SSID)
- Changing your WiFi password
- A prolonged power cut
Step-by-Step Reconnection
1. Check Your Router
- Make sure your router is powered on and working.
- Confirm you have internet access on your phone.
2. Access the Device Menu
On your Eddi or Zappi screen:
- Press the Menu button
- Scroll to Advanced Settings
- Enter the PIN code
(Default PIN is usually 0000 unless it has been changed.)
3. Open WiFi Settings
- Go to Internet or WiFi settings
- Select Scan for Networks
- Choose your WiFi network from the list
4. Enter WiFi Password
- Carefully enter your WiFi password
- Confirm and save
The device should attempt to reconnect. This may take a few minutes.
If It Still Won’t Connect
Check:
- You are connecting to a 2.4GHz network (these devices do not support 5GHz only networks)
- Your WiFi signal is strong near the device
- Your password has been entered correctly
Still Offline?
Chat with our Going Solar AI Agent or contact our support team by filling a support form and we’ll help you get it sorted quickly.
