If you have a Fox battery and it’s not working after a power cut, it may need a manual restart. This is a known behaviour and usually isn’t a fault with the battery itself.
What’s Happening?
After a mains power outage, some Fox batteries may not automatically come back online. A manual reset/restart is required to restore normal operation.
What You Should Do
Please don’t try random resets if you’re unsure.
Instead:
- Chat with our Going Solar AI Agent, or
- Contact our support team by filling a support form
We’ll arrange for one of the team to call you and talk you through the manual reset step-by-step.
If you can, include these details in your message:
- Your name and address
- Confirmation you have a Fox battery
- Approximate time of the power cut
- Any error lights/messages you can see
